At Uptown Dressery we are all about our customers , and if you are not satisfied with your purchase, we are more then happy to offer an exchange or store credit within 14 days of your original date of purchase.
The return authorization process is,
1. Contact Uptown Dressery for a return authorization number within 14 days of your original date of purchase.
2. Once you have a return authorization number, all merchandise must be returned unworn, unwashed and with original tags attached and in their original location.
Please note we will not take back any items that have been worn. Tags that have been cut off or pinned on will not be accepted.
Shipping a return
You are responsible for the cost of shipping items back for an exchange or credit.
Shipping and handling on returned merchandise is non-refundable unless the item is damaged or the incorrect item was shipped.
If you are shipping a return we must receive it back within 10 days of the date the return authorization was issued. If we receive it outside the 10 day window, or if the tags are not attached we will not be able to process the return.
Defective or damaged items
All merchandise is thoroughly checked for defects and damages prior to shipping. If we have missed something and you have received a defected or damaged product please notify us at firstname.lastname@example.org within 2 days of receiving your purchase to be eligible for a refund.
We will be happy to replace the damaged item if available but we do not manufacture our products and we do not offer any warranty. Repair or replacement of a damaged item is up to the manufacturers' discretion. (eg: if a button falls off after two months please contact the manufacturer)
We do not offer exchanges on sale items, these are final sale.
At Uptown Dressery we want to make sure that all our customers are happy and satisfied. Please feel free to contact us at email@example.com with any questions, comments or concerns.
Orders can only be cancelled within 24 hours of online purchase, after the 24 hour timeframe please refer to the return policy above.
We reserve the right to cancel any order at any time prior to processing.